Carolina Water Service, Inc.’s Request to Raise Water and Sewer Prices

(W-354 Sub 400)

On July 1, 2022, Carolina Water Service, Inc. of North Carolina (Carolina Water) filed an application for authority to increase its prices for water and sewer service in all of its North Carolina service areas and for approval to establish and implement a Water and Sewer Investment Plan (WSIP) pursuant to N.C. Gen. Stat. § 62-133.1B and Commission Rule R1-17A. Carolina Water serves about 34,565 water customers and 21, 469 sewer customers in 38 counties. The amount of the proposed increase varies by service area and community. For details about Carolina Water’s proposed new prices, see the appendix of the Commission’s September 2, 2022 Order.

The Commission has scheduled the following hearings to take comments from CWSNC customers. .


Date Time Location Docket Description of Proceeding
10/03/2022 7:00pm Hearing Room 2115, Dobbs Building, 430 N Salisbury Street, Raleigh W-354 Sub 400 Public Witness Hearing Carolina Water Service Request to Increase Rates for Water and Sewer Service
10/19/2022 6:30pm Remote Via Webex W-354 Sub 400 Public Witness Hearing Carolina Water Service Request to Increase Rates for Water and Sewer Service
10/20/2022 7:00pm Watauga County Courthouse Courtroom 1 842 W. King Street W-354 Sub 400 Public Witness Hearing Carolina Water Service Request to Increase Rates for Water and Sewer Service
10/25/2022 7:00pm Onslow County Courthouse Superior Courtroom 625 Court Street W-354 Sub 400 Public Witness Hearing Carolina Water Service Request to Increase Rates for Water and Sewer Service
10/26/2022 7:00pm Mecklenburg County Courthouse Courtroom 5350 832 E. 4th Street W-354 Sub 400 Public Witness Hearing Carolina Water Service Request to Increase Rates for Water and Sewer Service

Weapons are strictly prohibited at Commission hearings, and everyone entering the building must pass through a metal detector.

The October 19, 2022 public witness hearing on the application shall be held remotely via Webex beginning at 6:30 pm. A link to view the hearing will be available at www.ncuc.net. Members of the public that would like to testify must register in advance of the hearing, no later than 5:00 pm on Wednesday, October 12, 2022, either by email at ncucpublichearing@ncuc.net or by calling 919-733-0837. Individuals registering to testify must provide their name, the docket number (W-354, Sub 400), the exact telephone number they will use to participate in the hearing, and the topic of their testimony.

Only individuals registered by 5:00 pm on Wednesday, October 12, 2022, will be allowed to testify at the October 19, 2022 remote public witness hearing. This hearing will be canceled if no one registers to testify by 5:00 p.m. on Wednesday, October 12, 2022;

Here is information about providing testimony at a public hearing.

Customers can also submit a written statement to the Commission via email. Be sure to include the docket number in the subject line. Another option is to mail a statement to the Commission at the address below. In either case, after two or three business days, statements are made part of the official record for the proceeding and can be viewed on this website via Docket Number W-354, Sub 400.

The Commission has also scheduled an expert witness hearing that will begin at 2:00 pm on November 28, 2022, where Carolina Water, the Public Staff of the North Carolina Utilities Commission and other parties will provide expert witness testimony and cross examine each other’s witnesses. This hearing will be held in Commission Hearing Room 2115, Dobbs Building, 430 N. Salisbury, Raleigh. The public can observe the expert witness hearing via a YouTube link that will be available on the homepage of this website the day of the hearing.

The Public Staff – North Carolina Utilities Commission is a separate, independent agency that represents the using and consuming public in matters before the Commission, including rate increase requests like this one.

Another alternative is that members of the public can provide the Commission a consumer statement via email here. Or you can mail the Commission a statement at the address below. In either case, be sure to include the docket number in the subject line of your statement. Within several business days consumer statements are made part of the official record and can be viewed via this website.

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